Privacy Policy

This Privacy Policy explains how Topspin Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains available privacy choices and how to request access, correction or deletion of personal information.

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About this Privacy Policy

Topspin Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account features, customer support channels and related online services. It should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.

In this article

By using the website or opening an account, a player acknowledges that information may be collected and used for the purposes described in this policy. Some information is needed to provide gambling services, comply with legal and operational requirements, protect the website and respond to requests. If a player chooses not to provide information that is necessary for these purposes, some account features or services may not be available.

This policy is written in general terms because the information handled can depend on how a player uses the website. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes verification, makes deposits or withdrawals, enters a promotion or contacts support.

Changes to this policy

This policy may be updated when the website, its services or privacy practices change. An updated version will be made available on the website, with the revised wording applying from the date it is published unless a different date is stated. Players should review this page from time to time so they understand how information is handled.

Information we collect and why we use it

The information collected by an online casino will vary according to the services used and the player’s interactions with the website. Information may be collected directly from a player, generated when the website is used, or received from service providers supporting account, payment, verification and security functions.

Account and contact information

This may include a player’s name, date of birth, residential details, email address, username, account preferences and other details provided during registration or account management. It is used to create and administer an account, communicate about the account, provide customer support, process requests and maintain accurate records.

Identity and verification information

A casino site may handle identity information and verification documents, such as documents used to confirm identity, age, residency or ownership of an account. It may also handle information needed for responsible operation, fraud prevention and the detection of suspicious or unauthorised activity. These checks help protect players, the website and the wider gambling environment.

Payment and transaction records

Information about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity may be recorded. Payment information is used to process transactions, investigate payment issues, maintain financial records, prevent fraud and meet applicable legal or operational requirements. Payment details may be handled by specialist payment providers, subject to their own privacy notices and security controls.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, dates and times of activity, and information about how the website is used. This information helps keep the website working, identify errors, improve performance, understand general usage and detect unusual or potentially harmful activity.

How information is used

To open, operate, maintain and secure player accounts.
To provide casino services and respond to player questions or requests.
To complete identity, age, account and payment verification checks.
To process deposits, withdrawals and other account transactions.
To prevent fraud, money laundering, cheating, abuse, account takeover and other unauthorised activity.
To meet legal, regulatory, record-keeping and risk-management obligations.
To investigate complaints, disputes, technical problems and security incidents.
To personalise website content and improve services, where appropriate.
To send service messages and, where permitted, marketing communications based on a player’s choices.

Information will generally be used for the purpose for which it was collected, for a related purpose that a player would reasonably expect, or where use is necessary to protect the website and its users. Where consent is requested, a player may choose whether to provide it, subject to any information that must still be handled for account, security or legal purposes.

Cookies, sharing and protecting information

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account features working, support security, understand website traffic and improve the player experience. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications.

Players can manage or restrict cookies through the settings in their web browser. Blocking or deleting cookies may affect how some parts of the website operate, including functions that require a secure session or saved preferences. Browser settings differ, so players should check the help information for their chosen browser.

When information may be shared

Personal information may be shared where this is reasonably necessary to provide services, operate the website, protect players or meet legal obligations. This may include sharing relevant information with service providers that support hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, communications, analytics or professional services.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected wrongdoing, to protect the rights and safety of players or others, or in connection with a business change affecting the website or its services. Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of the information, taking account of applicable privacy requirements and the nature of the service being provided.

Security of personal information

Reasonable technical, administrative and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, encryption or similar safeguards where appropriate.

No online service can guarantee complete security, and players should take sensible steps to protect their account. Players should use a strong, unique password, keep login details confidential, avoid signing in on unsecured devices and contact support if they suspect unauthorised access or unusual account activity.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions, security considerations or records that must be retained.

Access and correction

A player may request access to personal information held about them and ask for information that is inaccurate, incomplete or out of date to be corrected. The request should explain what information is being sought or what needs to be changed. Additional information may be requested to confirm the identity of the person making the request and to protect the account from unauthorised disclosure.

Deletion and account information

A player may ask for personal information to be deleted where it is no longer needed, where deletion is otherwise available under applicable requirements, or where there is another valid basis for the request. Deleting information may require an account to be closed or may affect the ability to provide certain services. Some records cannot be deleted immediately because they must be retained for legal, fraud prevention, dispute resolution, security or record-keeping purposes.

Marketing consent

Players can withdraw consent to receive marketing communications at any time. This can be done by using an unsubscribe option included in a marketing message where available or by contacting privacy support. Withdrawing marketing consent will not affect essential service messages, account notices, security communications or other messages needed to administer an account.

Making a privacy request

To request access, correction or deletion of personal information, or to withdraw consent to marketing, contact support@topspincasino.online. The request should include enough information to identify the relevant account and clearly describe the action requested. Do not send unnecessary payment details or copies of identity documents unless they are specifically requested through an appropriate support process.

Privacy requests are reviewed and handled within a reasonable period, subject to the nature of the request and any checks that are needed. If a request cannot be completed in full, an explanation may be provided where permitted. Players may also use this contact address to raise a concern about how their information has been handled or to ask questions about this policy.

Privacy for younger users

The website is intended for people who are legally permitted to use online gambling services. Personal information should not be submitted by anyone who is not eligible to use the services. If information relating to an ineligible person is identified, reasonable steps may be taken to investigate the account, restrict access and remove information where retention is not required.