Topspin Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Topspin Casino, including creating an account, playing games, making payments and taking part in promotions. Please read them carefully before using the website. By accessing the site or opening an account, you confirm that you understand and agree to these terms, together with any additional rules shown for particular games or offers.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Topspin Casino website, account services, games, promotions and related features. They should be read together with any game rules, promotional terms, privacy information, responsible gambling information and other notices published on the site. If a specific rule conflicts with these terms, the specific rule will apply only to the relevant game, service or promotion.

In this article

By visiting the website, registering an account, depositing funds or using any service, you agree to be bound by these terms. If you do not agree with them, you must not use the website or its services. We may update these terms from time to time to reflect changes to the website, available services, legal requirements or operating practices. Updated terms will apply from the date they are published, unless a different date is stated.

You are responsible for checking the current version of these terms before using the site. If a change is important, information may also be displayed through the website or your account. Continuing to use Topspin Casino after updated terms are published will generally indicate your acceptance of the changes.

Eligibility

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You must not access or use the site if doing so would breach a law, regulation, court order or other legal restriction that applies to you. We may carry out age, identity, location and other verification checks before allowing access to some or all services.

You must provide accurate, complete and current information when registering or updating your account.
You must use the website only for your own personal and lawful purposes.
You must not allow another person to use your account or payment method.
You must keep your login details confidential and notify us if you suspect unauthorised access.
You must comply with all applicable Australian laws and any other laws that apply to your location.

2. Accounts, verification and account security

Only one personal account is normally permitted for each player unless we expressly agree otherwise. Creating multiple accounts, using another person's details or attempting to avoid account controls may be treated as a breach of these terms. We may suspend, restrict or close accounts where we reasonably believe that registration information is inaccurate, an account is duplicated or the account is being used in a way that is not permitted.

You may be asked to verify your identity, age, address, payment information or eligibility. Verification may involve requesting documents or information from you and checking information against reliable sources. Until verification is completed, access to deposits, withdrawals, games or other services may be limited. Information supplied for verification must be genuine, readable and up to date.

You are responsible for protecting your username, password, device and account access. Do not disclose your password or permit another person to play through your account. If you believe that your account has been compromised, contact us through the support options shown on the website as soon as possible and stop using the account until the issue has been reviewed.

We may refuse an account application, suspend an account or apply additional checks where necessary to protect players, comply with legal obligations, manage risk or investigate suspected misuse. If an account is closed, any remaining balance will be handled in accordance with applicable law, these terms and the outcome of any relevant review.

Account closure and self-exclusion

You may ask for your account to be closed or restricted at any time by using the account or support options available on the website. If you request a break, cooling-off period or self-exclusion, you must not attempt to create or use another account to continue gambling. We may take reasonable steps to prevent this, but you remain responsible for providing accurate information and following the restriction instructions.

3. Deposits, withdrawals and game play

Payments must be made using a payment method that belongs to you or that you are authorised to use. The payment methods available, minimum or maximum transaction amounts, processing requirements and any applicable fees will be shown on the website or during the transaction process. A transaction may be declined, delayed or reversed where required by a payment provider, fraud prevention process, technical issue or legal obligation.

You must not deposit funds for unlawful purposes, to transfer money to another person, or to use the account as a banking or money transfer service. We may request additional information about the source of funds or ownership of a payment method where this is reasonably necessary. Deposits that cannot be verified may be returned or dealt with in another lawful manner.

Withdrawals are subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when a transaction is requested. We may return funds to the original payment method where possible or use another appropriate method. You are responsible for checking that your payment details are correct. Any taxes, charges or costs imposed by your bank, payment provider or applicable law remain your responsibility.

Games are intended to be used for entertainment. You should only wager funds that you can afford to lose and should never chase losses. Game results are determined by the relevant game system and rules. In the event of a technical interruption, incorrect display, communication failure or other error, we may void or correct an affected transaction or game round where permitted by law and will seek to apply a fair resolution.

Do not use automated software, bots, scripts or other tools designed to interfere with games or account services.
Do not exploit a software fault, pricing error, display error or other technical issue.
Do not use the website to commit fraud, facilitate money laundering or support any unlawful activity.
Do not attempt to manipulate game outcomes, payment processes, promotions or account controls.
Do not reverse, dispute or cancel a legitimate payment without first raising the issue through the available support process.

If a transaction or game outcome is affected by an obvious error, we may correct the error, cancel the affected activity or return the relevant amount. Where an error results in an amount being credited to your account incorrectly, you must notify us and the amount may be recovered or removed from the account.

4. Promotions, responsible gambling and prohibited use

Promotions, bonuses, tournaments and other offers are subject to their own promotional terms. Those terms will explain eligibility, qualifying activity, expiry dates, wagering or play requirements, maximum values and any restrictions that apply. You should review the full conditions before opting in or using an offer. If promotional terms conflict with these general terms, the promotional terms will apply to that offer.

Unless the relevant offer says otherwise, promotions are generally intended for one person, one account and one household. We may withdraw, amend or refuse an offer where there is suspected abuse, technical error, multiple-account activity, misleading information or activity that is inconsistent with the purpose of the promotion. Any action will be taken in accordance with applicable law and the published promotional conditions.

Responsible gambling

Gambling should be an enjoyable form of entertainment, not a way to make money or recover financial losses. Before playing, consider setting a budget and time limit. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never borrow money to gamble. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek help from an appropriate support service.

Tools and information that may assist with safer gambling can be available through the website, including deposit or activity controls, time reminders, account restrictions and self-exclusion options. Availability may depend on the service and applicable requirements. You can use the support options displayed on the website to ask about the controls available to you.

Prohibited conduct

You must not misuse the website, threaten or abuse staff or other users, upload harmful material, interfere with site security, or use another person's identity or payment details. You must also not access the site through a method intended to conceal your location where this would defeat a legal, security or account restriction. We may restrict access and investigate conduct that may place players, the website or third parties at risk.

5. Website use, liability and legal information

The website and its content are provided for lawful, personal use. We aim to keep information accurate and services available, but online services may be affected by maintenance, outages, device compatibility, internet connections, third-party providers or events outside reasonable control. We do not guarantee that the website will always be uninterrupted, error-free or available in every location.

You are responsible for your device, internet connection, security software and any costs charged by your telecommunications or payment provider. You should take reasonable steps to protect your device and account from malware, unauthorised access and other security risks. Links to third-party websites or services may be provided for convenience, but their content and practices are governed by their own terms and policies.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Subject to those rights, we will not be responsible for loss caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details, or circumstances outside reasonable control.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed. By using the website, you acknowledge that personal information may be handled in accordance with that policy and applicable privacy requirements. You should read the Privacy Policy before registering or submitting information.

Suspension, termination and complaints

We may suspend or terminate access where required by law, where verification is incomplete, where payments are disputed, where these terms may have been breached, or where activity presents a security, compliance or responsible gambling concern. We may also suspend a service temporarily for maintenance or operational reasons. If you have a question or complaint, use the support or complaints process displayed on the website and provide enough information for the matter to be reviewed.

Applicable law

These terms are intended to operate consistently with applicable Australian laws and the legal requirements that apply to the services and your location. Any dispute should first be raised through the available complaints process. If it cannot be resolved, it may be dealt with by a court or other authorised body with appropriate jurisdiction. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

These terms, together with the documents and rules referred to in them, form the agreement between you and Topspin Casino for use of the relevant services. No failure to enforce a provision will amount to a waiver of that provision. Please retain a copy of these terms for your records and check the website for the current version before playing.